Frequently Asked Questions

Everything you need to know about custom framing

How do I choose the right frame size?
Upload your photo and our configurator will suggest optimal frame sizes based on your image dimensions and print quality. You can choose from common photo sizes or enter custom dimensions. The live preview shows exactly how your framed piece will look before you order.
What type of glazing do you use?
We use high-quality acrylic glazing instead of glass. Acrylic is shatter-proof (no broken glass surprises in shipping), lighter weight, and our premium options block 99% of UV rays to protect your art from fading. It’s optically comparable to glass — most people can’t tell the difference. Glass glazing is available for wholesale and business clients upon request.
How long does delivery take?
Every frame is custom-made to your specifications and typically ships within 7 business days. Delivery then takes 3–7 business days depending on your location. We ship across Canada and to the United States.
What is your shipping policy?
Shipping within Canada is $14.99 CAD, or free on orders over $199 CAD. Shipping to the United States is $24.99 CAD, or free on orders over $249 CAD. US orders are generally duty-free under the USMCA agreement.
Can I return or exchange my frame?
Because every frame is custom-made to your exact specifications, we do not accept returns or exchanges. However, if your order arrives with a defect or shipping damage, we’ve got you covered — email us a photo of the issue within 14 days and we’ll replace the affected part at no charge. We replace only the defective component (frame, print, glazing, or mat) to minimize waste.
What is a passe-partout (mat)?
A passe-partout is a decorative border between the frame and the artwork. It adds depth, protects the art from touching the glazing, and enhances the visual presentation. Our configurator automatically suggests industry-standard mat widths based on your photo size, and you can customize the width and color to your preference.
Do you offer volume or business pricing?
Yes! We offer volume discounts for photographers, galleries, interior designers, and businesses. Orders of 10+ frames receive 10% off, 25+ frames receive 20% off with a dedicated account manager, and orders of 100+ get custom pricing. Glass glazing is also available for business clients. Request a quote.
How do I care for my framed piece?
Avoid direct sunlight and high humidity. Clean the acrylic glazing with a soft, lint-free cloth. Avoid paper towels (they can scratch acrylic) and never spray cleaner directly on the frame — spray the cloth first. For UV-protective glazing, the coating will protect your art from fading for years.

Ready to Frame Your Masterpiece?

Design your custom frame in minutes with our live configurator.